Recently, we stumbled across a myth related to the BulkGate SMS Plugin, which harms the overall reputation. The reason for the inconvenience had nothing to do with the plugin. Therefore, we have decided to dedicate this article to finding out the truth. Also, to understand whether the plugin is a Scam or if the Review is just a Myth.
So, if you are ready, let’s start!
BulkGate SMS Plugin for WooCommerce
First, let’s start with the introduction to the plugin.
BulkGate SMS Plugin for WooCommerce is an incredibly useful plugin. It has over 4000+ active installations. However, after the “Bad” review that might be a myth, it still has 4 out of 5-star ratings. This means that most of the users are extremely satisfied with the plugin. Also, it is worth mentioning that the plugin gets regular updates. All of this means that all the possible or existing bugs are being quickly fixed.
The purpose of this plugin is to allow you to easily send SMS or Viber messages from your e-shop across 200 countries. It gives you great opportunities for your business expansion.
Main Features
Now, let’s take a look at the main features and afterward at the review and its truthfulness of it. So, the primary features of BulkGate SMS Plugin for WooCommerce, include:
- Shows order status notifications for both senders (admins) and receivers (customers). This is an extremely vital feature because many customers love tracking the order and ensuring it will get on time or get an overall idea of when to expect their product.
- Personalized/targeted bulk SMS and Viber campaigns – this feature allows you to create and manage campaigns even more efficiently than ever and save you lots of time.
- Two-way messaging with clients functionality is also available
- Notification templates. This plugin allows you to create notification templates from scratch to communicate your business’s uniqueness to the customer.
- It offers multilingual templates so that your customers will receive notifications in their native language and be more satisfied with your shop’s services.
- API & Custom Hooks – that will allow you to add different functionality to your WooCommerce
- Statistics and Records – that will give you measurements to allow you to base your further marketing strategy on them
- Also, with this plugin, you will get the “Admin Alerts” feature.
The features are promising, and most of the reviews are positive; the customers are satisfied. So what happened with this client? Let’s get to know the situation.
What Was the Review About?
The review that had cost BulkGate multiple clients stated that this plugin is a SCAM and that the author trusted them for no reason. The review’s author stated that he had created and sent a bulk campaign. Although the plugin showed him that it was sent, it never arrived at its receivers.
Also, the review mentioned that after reaching the support team, they promised a resolution in 48 hours but did not resolve anything. Then the review continued by stating that this plugin is a scam and it does not work. Plus, the support team responses are late. The author also assumed that they mention every unresolved issue as resolved and forget about actually solving it.
But no story can be true if you do not take a look at both sides. First of all, the support team always answered and tried to provide solutions. Even though the final resolution “failed,” which caused the client’s anger, the fault was not in the plugin.
The Response of the Team
The team that works on the plugin replied to the user with sincere apologies for the inconvenience and further explained the situation. In the explanation, we can see that.
The problem was not in the plugin; it was in the whole US, as the US has restrictions and very complicated procedures and filters for promotional messages. So, it is quite hard to identify why the message was not delivered because it may fall under one of the filters that restrict the delivery. The team also mentioned that they had contacted the operator and sent the operator’s response to the review’s author as soon as they got one. Also, they gave the client a full refund for undelivered messages.
The Truth and Overall Conclusions
To summarize the whole response:
- Apologies for the inconvenience were delivered.
- The support team connected the operator to solve the issue as the quandary was not with the company but with the system of promo message delivery in the whole US.
- Currently, the team is working and testing a new route to improve the whole process for the future.
- The company provided the client with a full refund.
As you can see, the support team actively worked on resolving the issue which technically was not even connected to the plugin. The company does not have control over US restrictions and cannot control the operator’s response time as well. Therefore the quandary occurred.
So, basing everything on the review, team response + additional research on the topic, and discussions with other users of the plugin, we can confidently state the review is simply a myth. Yes, an inconvenience occurred, but it was unrelated to the plugin. They mentioned that the support team did not just mention the issue as “resolved” and were actively working on resolving the quandary that occurred. And the “late” responses were due to the Easter holidays, which caused delays in responses for a few days.
BulkGate SMS Plugin for WooComemrce is one of the most useful and quick plugins for SMS campaign management.
Summary
It is worth mentioning that the company provided a refund and tried to resolve the issue even during the holidays. However, they simply do not have control over the operator’s response time and US restrictions. And now, to further avoid such issues and not face restrictions, they work and currently test another route for promo messages. The company delivered apologies as well.
At the end of the day, this is one of the most amazing plugins that gets regular updates and has an incredibly responsive support team. This plugin will help you to save lots of time and resources. So, we can definitely recommend it and state the review was just a myth. Let’s also take a quick look at the main benefits of the Plugin and Conclude the article.
Benefits
Some of the main benefits of the BulkGate SMS Plugin for WooCommerce are presented down below:
- The plugin provides you with the opportunity to have cost-effective communication. Besides having cheap SMS routes in over 200 countries, it allows you to do a campaign with Viber. For your information, Viber business messages cost approximately 50% less than SMS.
- BulkGate SMS plugin for WooCommerce enables you to reach your customers anywhere in the world with SMS messages. If you want to use it with Viber, in addition, you can reach over 1 billion of its users worldwide.
- The plugin gives you the possibility to use multichannel in your communication. You can send SMS. If you use Viber business messages, you can type up to a thousand characters and incorporate various graphic or interactive elements such as images, videos, or GIFs into your messages.
- You can activate both SMS and Viber messages in your campaigns. If your Viber messages aren’t delivered, you won’t pay anything.
- You can save a lot of time and increase customers‘ satisfaction by sending them automated and personalized notifications.
With automatic notifications about stock status and others, you’ll be ahead of any problem that might arise in your WooCommerce store.
Basically, this plugin will help you to manage your business better and get a step closer to expansion.
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