If you want to implement a Live Chat on your website and try to find a good plugin for it then it is important to read the article. Here, we will present 2 Live Chat plugins – Crisp VS 3CX to understand which one is better for you.
Short Description of the Crisp and 3CX Plugins
So, the first Crisp plugin has 30,000+ active installations and a 4.6/5-star rating. Offering both free and paid versions it provides a comprehensive customer messaging platform that is foreseen for both small and medium companies, agencies, and enterprises to improve the customer experience and support service completion.
3CX is a hosted or self-managed platform including a phone system, video, and live chat. It has also 30,000 active installs and a 4.6/5-stars. Its live chat solution is called 3CX Startup. And there are both free and pro versions to use.
As you may see the activation quantity and the rating is almost the same for both plugins. But let us dive into their main features to get a thorough comparison.
Integrating the Crisp Live chat with WordPress is a matter of a few seconds. All you need to do is enter your WP Plugins Directory and install the plugin from there. Afterward, you just need to enter the Crisp screen and connect the Crisp Live chat to your website with just one click. The process is very smooth without hustles. So, after this, you will obtain totally free live chat widget for 2 agents (available in the free plan), as well as limitless live chat conversations.
Meanwhile, the installation of the 3CX plugin’s free version is a little bit complicated. Here are the steps to activate the plugin on your website:
- Install the 3CX plugin
- Sign up for 3CX Startup and choose the applicable type for you
- Then log in with your credentials to the web client
- Move to Office settings – Voice and Chat – Add live chat
So, installing and activating the Crisp plugin may be more time-saving.
This is a very convenient inbox feature to manage the messaging process.
So, Crisp outstands with a shared inbox that combines all the messages coming from external channels. Besides, you will be able to manage social inboxes including not only SMS inboxes, but also WhatsApp, Messenger, Telegram, and Line.
Through the advanced option of the plugin, you can even assign conversations, leave some notes on conversations, and improve the response time with the available knowledge base, Customer Relationship Management, chatbots, etc. Moreover, the saved replies will help you to answer the customers automatically and very rapidly. And what is more important you may actively utilize chatbots to generate leads on a 24/7 mode.
Besides doing so, you can follow your team members’ answering effectiveness due to the provided metrics. This can assist you to improve your services.
What refers to the 3CX plugin then it enables you to send business messages. Due to this feature, they are not required to share their own mobile phone numbers. Instead, they are able to send messages from the available desktop app or iOS and Android mobile clients, as well. Same as with the Crisp plugin you may assign your teammates to a conversation, make a queue prioritizing messages, and promote your business effectively by sending you the latest deals and offers.
And like the Crisp plugin, the 3CX also provides reports to measure the conversation’s effectiveness.
As you may see, in some aspects the two plugins are almost similar. Yet, for some important features, such as chatbots and automated saved replies Crisp stands forward.
The Crisp plugin introduces advanced live chat options. Due to the shared inbox which we have discussed above, and other essential features you will lower your expenses on live chat software. Crisp includes an automation system, chatbots, helping articles from your knowledge base, Gifs, and video previews, and Social Media integration like Instagram, Messenger, etc. Furthermore, through the CrispyBird engaging game, you can make the visitor wait a little bit if you are offline at the moment.
Besides, you may customize the live chat for your personal preferences choosing your desired translated language (translations can be done in real-time), color, text position, etc.
The other significant option is the availability of video chat and audio calls with the customers in real-time. And this is completed without installing a third-party app or software. In addition to these features, the plugin developers give you some valuable apps for your convenient live chatting. So, there are iOS and Android apps available for mobile. In addition, Windows and MacOs Operating systems are available for the Desktop.
Using the Crisp plugin you can guarantee the best user experience by offering a co-browsing method, too. This is totally safe. You can assist the users by checking the issues with the shared browsing and taking control over the users’ screens.
The 3CX plugin enables you to create customizable live chats that can be instantly converted to a call if the customer needs additional explanation. Then the agents can share the query’s history with their team members to resolve the issue as soon as possible. So, there is no need to start from the zero point, and will definitely save the live agents’ time. Moreover, the users can select one of the three options – live chat, video, or call initially. And the calls are organized via the browser meaning that they will be free for both sides.
As you understood, some features are matching each other. Yet, in the aspect of presenting more advanced functionalities, we would rather go with the Crisp plugin.
When using Crisp CRM you should realize that it provides more functionalities than the traditional customer relationship management software. It presents the automated repetitive tasks to help the agents solve more deals in the same time period. And as the answering process is relatively fast with more resolved tickets you may easily increase the sales percentage for your business. Besides, you may collect unlimited contact and company database.
Through the advanced live notifications, the agents will be aware of the incoming chats in order to answer them as soon as possible. And what is more important they will have the necessary chat information of a certain customer or generated lead to make a proper follow-up conversation.
And what refers the 3CX plugin then it enables you to know the most important details about the customers from your CRM before even taking a phone call. This can be done by integrating your own CRM or helpdesk system. In this case, you will not be obliged to copy/paste the numbers. Instead, you can immediately access the existing customer records.
The 3CX plugin finds the caller’s ID and matches it with the record in your CRM.
Besides, the 3CRM plugin supports such famous CRM and helpdesk systems as:
- Microsoft 365
- Microsoft Dynamics
- Hubspot, etc.
So, unlike the 3CX plugin which has fairly essential features regarding customer relationship management, the Crisp plugin provides its own alternative CRM system.
When speaking about the third-party integrations we should notice the categorized and very rich list of integrations included in the Crisp plugin. So here is the list:
- Video Support
- Auto Segmenting
- Content Management System
- WHMCS Pro
- Microsoft Dynamics 365
- Rotic Chatbot
- Twilio SMS
There are also other integrations including Contact Form, Ticket Center, etc. giving you a huge opportunity to enjoy your best experience through the plugin.
The 3CX plugin has a relatively little quantity of integrations. Here they are:
- SQL Databases
- SIP Trunk Providers – to connect 3CX to the public telephone network
- Supported IP Phones
Along with the features what is more interesting for the users is surely the pricing.
If you want to use a more comprehensive and cheaper plugin then this is definitely Crisp. Here is its pricing:
- Pro – $25
- Unlimited – $95
- Enterprise – customizable
The prices for 3CX are higher compared with Crisp. Besides, you should choose whether you want to purchase hosted or self-managed version.
- Startup Pro – €150
- Dedicated Pro – €235
- Dedicated Enterprise – €270
- Dedicated Pro – €135
- Dedicated Enterprise – €170
The article revealed the most important features of the two plugins- Crisp and 3CX. And comparing the two plugin’s main features and pricing plans we would like to note that Crisp outstands the 3CX plugin. Here are the features available in Crisp that you can not obtain by using the 3CX plugin:
- 20 chat seats instead of 3CX’s 10
- Customer ratings (collecting and measuring customers’ satisfaction levels through surveys)
- Centralizing inbound messages from Facebook, Instagram, Email, WhatsApp, and Twitter
- Dedicated APIs
- Banning abusive visitors
- Contact form
- Centralizing tickets into an individual view for each customer
- Live chat Web SDK
- Users’ messages review while they are still typing
- Real-time translation
- Multiple languages support
- Chatbot builders and draft view
- Keyword intents
- Chatbot API
- Targeting options
- Chat templates
- Web SDK
- Password protection
- User activity
- Contact import, and many more other features
These are only some of the advantageous features that lack in the 3CX plugin. And if you want to get a well-functioned live chat plugin, make unlimited conversations and obtain advanced functions with relatively lower pricing then you should definitely choose Crisp.
Check out another comparison – Crisp VS HubSpot!
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