Live chats and chatbots are extremely vital for modern businesses. It is unimaginable how much they are able to evolve the overall customer experience. In this article, we will compare Crisp Chat VS. Tidio to figure out which one is best for you and which one will bring the best outcomes for your business.
So, if you are ready, let’s start!
What are Crisp and Tidio About?
Crisp is a multichannel messaging platform that aims to connect companies with customers. This positively contributes to customer relationship management, the company’s positive public image, and of course, sales.
Tidio is a platform that combines live chat and chatbot to make the lives of your support team and customers easier. Tidio also aims to unite companies and customers, making their communication easier than ever.
Main Features Compared
In order to better understand the differences between those platforms, let’s take a look at the main features they offer.
Both platforms offer chatbots with minor differences.
Crisp offers you an opportunity to create a chatbot in order to automate sales processes and generate even more. It offers a whole chatbot software and builder. Also, Crisp offers a chatbot API that will allow you to build an AI chatbot. With this chatbot, you can answer customers 24/7 from a knowledge base, also create advanced scenarios, and automatically tag conversations.
Meanwhile, Tidio offers a chatbot builder to help you automate sales processes. It has over 35 ready-to-use chat templates and also allows you to build your own ones from scratch. You can attach surveys at the end of conversations to measure customer satisfaction levels as well.
So, as you can see, even though both platforms offer sufficient enough chatbot experience, Crisp still offers a unique feature to build a chatbot using API to have an AI chatbot.
Another noticeable feature that both of those platforms are not failing to offer is live chat.
Crisp offered a live chat and shared inbox experience for your team that will make both lives of your team members and customers better. With Crisp chat, users can access information from the knowledge base and share various types of files and images, gifs, and previews (to make the conversation experience more engaging). Also, it is worth mentioning that Crisp live chat allows you to connect it to socials, and in case members of the team are offline; users can engage in an interactive game CrispyBird.
Besides Crisp also has an integration with WordPress, so you can add a live chat there quite easily just by installing the plugin.
Tidio offers a live chat tool as well, and you can connect it to websites via plugins. This live chat is highly responsive, so customers can access it and use it from any device. Tidio offers over 20+ templates for live chat and automation.
In terms of live chat, both platforms are going hand to hand as both of them offer enough functionality for great user and customer experiences.
Crisp offers experience far beyond ordinary email marketing. Campaigns – are one of the main features of the Crisp platform. With this tool, users can automate repetitive tasks, create sequences and build potent drip campaigns. Furthermore, each message will be personalized, which will benefit you in terms of building long-lasting loyal customer relationships. Campaigns offer features that will help you to do the right targeting, choose from pre-made templates, optimize CTR, optimize delivery, and, of course, deliver your message to the right audience.
Tidio offers great features for email marketing, including a mailing editor, spam checking, schedules, import of contact lists, etc. With this platform, you will have all the necessary tools to automate the email creation processes, including scheduling.
So, as you can notice, both platforms offer a good range of features for email campaigns. However, Crisp goes beyond just email marketing and offers a dedicated campaign functionality to manage various tasks and make users’ experiences more personalized.
Platforms offer potent and customer-centric ticketing systems.
Crisp makes the whole experience for the customer personalized by replacing numbers with their names and giving you the opportunity to use a shared inbox, in order to assist the support team in giving immediate responses to the customers. With Crisp, you will be able to streamline processes with different tools. Subsequently, you can say no to missed follow-ups and late responses that contribute to sales delays.
With the ticketing system that Crisp offers, you can sync information, follow tickets, assign ticket status automatically, automate work, monitor customer service quality, and provide a space for ticket creation for your customers.
Tidio is not staying behind and offers a ticketing tool as well that contributes to better time management, allows for prioritizing tickets, corporate, adding notes, and generally managing all the tickets.
Both platforms go hand in hand in this aspect as well.
Now it is time to take a look at the Apps of the platforms. Fairly enough, both platforms offer mobile and desktop apps that work perfectly fine.
Crisp offers a mobile app apart from the desktop one, as one of its main aims is to help businesses and companies to stay in touch with customers from everywhere and not lose sales due to unavailability. It has versions for web, Mac, Windows, iPhone, and Android. All of those you can easily install from their page dedicated to the app, just by clicking the download button.
Tidio also offers an app for desktop and mobile. In order to figure out the download process, you will have to read separate articles dedicated to it.
Integrations are extremely important for the successful usage of the platform and overall user experience enhancement. So, let’s take a look at what integrations these platforms offer.
So, the first thing to notice about Crisp is that it offers integrations in various categories.
- CMS: WordPress, Shopify, Cloudflare, WHMCS Pro, WHMCS, Prestashop, Joomla, Webflow
- Automation: Video support, Message Scheduler, Segment, Zapier, Auto-Responder, Auto Segmenting, Auto-Delete, Bot
- CRM: Pipedrive, Zoho, Microsoft Dynamics 365, Mailchimp, Hubspot, Salesforce
- Marketing: HockeyStack, Poptin, ActiveDEMAND
- Messaging: Instagram, Twitter DM, Discord, Rotic Chatbot, Messanger, Twilio SMS, Viber, WhatsApp, Line, Telegram
- Teamwork: GitHub, UserVitals, Jira, Aircall, Trello, Slack
- Others: Operators Analytics, Ask Rating, Ringover, Contact Form, EasyCall, Ticket Center
For example, the WordPress integration that Crisp offers work incredibly smoothly. You can link the WordPress website to Crisp through the link on the integration page or just install the plugin.
Tidio offers integrations with:
- Google Analytics
- External Mailbox
- Agile CRM
- Zendesk Sell
In terms of integrations, Crisp offers not only more options it also offers categorized options. Each integration in various categories can be used to make your business function better than ever before.
Finally, we will review the last but not least important aspect – pricing. Pricing is actually quite vital, especially for platforms whose target audience is small and medium-sized businesses.
Crisp offers four pricing plans. The first one is entirely free, and it is great to start out with, especially if you’re a small business owner. The second one costs 25$ per month, the third one 95$ per month, and the fourth one is a customizable plan for Enterprises. Also, it is worth noticing that Crisp offers a 14-day free trial run period for paid plans, so do not hesitate to try them out as well; surely, you will love this platform and its functionality.
Tidio offers four pricing plans as well. However, those are more expensive than the Crisp packages. There is a free plan, Starter (30.50$ monthly), Team (65.83$), and Scale (332.50$). One of the main downsides is that all the paid plans are billed annually, so you would need quite a huge amount of money to start using this platform.
Which One is Better?
So, as you can see, we compared both platforms that offer similar functionality in main aspects. But, which one is the winner? Well, I would not say there are many differences; however, our team will recommend you to choose Crisp over Tidio. Why Crisp? Because, even though there are more similarities than differences, the differences that these platforms have can make significant changes to your business and experience.
For example, the site interfaces itself; Crisp offers a more user-friendly solution, with a great header menu from which you can find information about anything that you are interested in. Tidio offers quite a dynamic website as well. However, the interface could be improved, as we had difficulty finding stuff we needed for the research.
Another aspect features. Crisp offers more features than Tidio, and all of them are still quite useful. If we take a look at campaigns, Crisp offers a fully dedicated solution for campaigns, unlike Tidio, which offers email marketing solutions.
Also, in terms of integrations, you could have noticed that Crisp offers more integrations in various categories, unlike Tidio. With Crisp, you can integrate it to CMS, Automation, Marketing, and even Teamwork platforms to assist your employees in providing better customer service and enhancing customer experience.
Both platforms offer pre-made templates, and AI solutions, alongside automation to save your time on routine tasks. However, Crisp wins Tidio in terms of integrations, flexible pricing, and additional functionality that will only benefit your business. So, if you were wondering which platform to choose, we recommend you go with Crisp Chat.
Crisp chat is the best alternative on the market for similar LiveChat plugins due to its many outstanding features and affordable pricing.
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